We want your Daisy Chain experience to be lovely from start to finish! 🌼
Here's everything you need to know about getting your crafty goodies delivered and what to do if something isn't quite right.
Delivery
Where do you deliver?
We currently deliver across the UK only.
How much is delivery?
Our UK delivery rates are simple:
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Standard delivery: £3.49 per order.
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FREE delivery on orders over £40! 🌼
Delivery charges are calculated automatically at checkout, so you'll always know exactly what you're paying before placing your order.
When will my order arrive?
We're a small business, and every kit is carefully packed with love!
We aim to prepare and dispatch your order within 2–3 working days of receiving it.
All orders are sent using Royal Mail Tracked 48, which aims to deliver within 2–3 working days after dispatch.
This means your order will usually arrive within approximately 4–6 working days of placing it.
Working days exclude weekends and bank holidays. Delivery times are estimates and may occasionally be longer, particularly for some remote UK locations.
Can I track my order?
Absolutely!
Once your order has been dispatched, you'll receive a shipping confirmation email with your Royal Mail tracking details, so you can follow your crafty goodies on their journey.
What if my order hasn't arrived?
If your order hasn't arrived within the expected timeframe, please email us at [contact email] with your order number and we'll be happy to help.
Returns & Refunds
We hope you love your Daisy Chain kit! But if you've changed your mind or something isn't quite right, we're here to help.
Changed your mind?
No problem!
For most online purchases, you have the right to cancel your order within 14 days of receiving it, without giving a reason.
Simply email us at [contact email] within those 14 days to let us know you'd like to cancel your order.
You'll then have another 14 days to send your kit back.
Please take care of your kit while it's with you. You're welcome to inspect it as you would in a shop, but if it's been handled beyond what's necessary to inspect it, we may make a deduction from your refund to reflect any reduction in value.
How do I return an item?
Email us at [contact email] with your order number and we'll provide return instructions and the returns address.
For change-of-mind returns, customers are responsible for the cost of return postage.
We recommend using a postal service that provides proof of postage.
When will I receive my refund?
We'll issue your refund within 14 days of receiving your returned items, or receiving evidence that you've sent them back, whichever is earlier.
Your refund will be made to your original payment method.
Where required by law, we'll also refund the original standard delivery charge. Any additional cost for an upgraded delivery service is not refundable under the standard cancellation rules.
Damaged, Faulty or Incorrect Orders
If your order arrives damaged, faulty or isn't what you ordered, please email [contact email] as soon as possible.
If you can, include your order number and a photograph of the problem so we can help put things right quickly.
We'll work with you to arrange a suitable refund, replacement or other remedy in line with your consumer rights.
If we need an item returned because it's faulty or incorrect, we'll cover reasonable return postage costs.
Nothing in this policy affects your statutory rights.
Need a Helping Hand?
We're always happy to help!
For any questions about delivery, returns or your order, just drop us an email at [contact email].
We'll get back to you as soon as we can.
Happy crafting! 🌼
The Daisy Chain Team